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Privacy Policy

FiveLines Inc. (“FiveLines”, “we”) handles personal information in accordance with Japan’s Act on the Protection of Personal Information and other applicable laws, as set out below. In the event of any discrepancy, the Japanese version prevails.

1. Information collected by this website

This website has no online forms and uses no cookies, analytics tools or embedded third-party services.

The server delivering this website does, however, automatically record access logs (IP address, date and time, pages viewed, browser type, etc.) for security and incident response. These logs are used only to prevent unauthorized access and respond to incidents, and are deleted after retention period.

2. Information collected through email enquiries

When you contact us by email, we collect your name, organization, email address, telephone number (if provided) and any other information contained in your message.

3. Purposes of use

  • To respond to and communicate with you about your enquiry
  • To consider your enquiry and coordinate with relevant parties (only to the extent you have agreed in advance)
  • To keep records of enquiries

4. Provision to third parties

Except where required by law, we do not provide personal information to third parties without your consent.

5. Service providers, including those outside Japan

We use the following service providers to receive and store email and to deliver this website, selected for their appropriate security measures.

  • Email: email service provider and country
  • Website hosting: hosting provider and country

6. Security

We take necessary and appropriate measures, including restricted access rights and multi-factor authentication, to prevent unauthorized access to, or leakage, loss or damage of, personal information.

7. Retention

Personal information relating to an enquiry is deleted retention period after the matter is concluded.

8. Requests for disclosure, correction or cessation of use

We respond to requests for disclosure, correction, addition, deletion or cessation of use of personal information in accordance with the law, after verifying your identity. Please send requests to info@fivelines.jp.

9. Business operator

FiveLines Inc.

Address: 10F Ginza Grandir Bldg., 3-10, Ginza, Chuo-ku, Tokyo, 104-0061, Japan
Representative: Mitsunori Yasuda, President and Chief Executive Officer

10. Revisions

We may revise this policy as necessary. Revisions take effect when posted on this page.

Established: publication date